Frequently Asked Questions
Are all your products handcrafted?
Yes. All pieces are handcrafted by Mimo-Art's team of artisans, using traditional craftsmanship techniques and quality materials. Each item is made individually, ensuring an authentic and well-executed product. All our products are made in Águeda, a city in Portugal.
Can I request a custom or personalised piece?
Yes! We love bringing personalised ideas to life. You can send us your request by email at geral@mimoart.pt or by using our Contact Us form.
Are the colors exactly as shown in the photos?
The product photos in our online store are as true to life as possible. However, natural variations in color, shape, or texture are characteristics of handcrafted work and are not considered defects.
Are the pieces fragile? How should they be cared for?
Yes, the pieces should be handled with care:
- They should not be wet or exposed to humidity;
- They should be cleaned only with a dry and soft cloth, without any cleaning products;
- Air-drying clay pieces are more sensitive and should be treated with special care, avoiding drops or excessive pressure;
- You should also avoid direct and prolonged sun exposure.
Careful maintenance extends durability and preserves the beauty of the handcrafted work.
Which countries do you ship to?
MimoArt ships to Portugal and abroad, including countries such as France, Germany, United States, among others. Shipping costs are added to the total order value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
When will I get my order?
If we have items in stock, shipping is immediate. Since our pieces are handmade and produced to order, production time is approximately 1 week, depending on complexity and order queue. After this period, your order is shipped. Delivery takes 2 to 5 business days in Portugal and Europe, or 10 to 15 business days to other countries. If you need it urgently for a gift or special date, please contact us at geral@mimoart.pt.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking code so you can follow the delivery status through the CTT platform or our partner carrier's website.
What payment methods do you accept?
We accept payments via Shop Pay, Apple Pay, and Google Pay, as well as major credit and debit cards.
Can I cancel or modify my order?
Yes, it is possible to cancel the order within 24 hours of confirmation, as long as the item has not yet been shipped. To do so, you should contact us by email at geral@mimoart.pt, indicating the order number and the reason for cancellation. If the item has already been shipped, the cancellation will be treated as a return and the return shipping costs are the customer's responsibility, even in cases of free shipping. After review, the refund will be made through the same payment method used.
Do you offer exchanges or returns?
Yes. Exchanges or returns are accepted within 30 days, provided the item is in perfect condition. To start the process, send an email to geral@mimoart.pt. You must send all material that accompanied the order and ensure that the products have not been used. Returns should be sent to: MimoArt, Rua Cabedo e Lencastre, Ed. Campo, Ala 1 - 1 Dto, 3750-177 Águeda, Portugal
As a rule, once your returned item arrives at our facilities, we proceed with the refund within 48 hours. Depending on your bank's processing time, the transaction may take longer to be processed. If you do not receive the refund within 14 days, please contact us via email at geral@mimoart.pt.
The product arrived damaged. What should be done?
At the time of delivery, it is important to check the condition of the packaging and the piece. If there is visible damage, you can:
- Refuse delivery, indicating the reason to the carrier;
- Or, if you accept it, you must mandatory note the damage on the receipt. Without this note, it will not be possible to file a complaint later.
If you wish to file a complaint, you must do so within a maximum of 48 hours after receipt, via email geral@mimoart.pt, including photographs of the damaged piece and packaging. After analysis, MimoArt will contact you to propose a replacement, refund or other appropriate solution.
Do products have a warranty?
Yes. All pieces are covered by the legal warranty of 2 years, under the terms of Decree-Law No. 84/2021, of October 18. This warranty applies to manufacturing defects or non-conformity with the description presented. The photographs of the products presented in the online store are as faithful as possible to reality. However, natural variations in color, shape or texture are characteristics of handmade work and are not considered defects. The warranty does not cover damage caused by:
- Improper handling;
- Misuse or negligence;
- Falls, moisture or cleaning with non-recommended products;
- Normal wear and tear;
- Incorrect storage or assembly.
Do you offer gift wrapping or a gift message?
At the moment, we do not offer gift wrapping or gift message options. However, we are always working to improve your experience, so stay tuned for future updates!