Shipping & Returns

Shipping

MimoArt ships orders Monday to Friday, 9am–6pm, excluding public holidays. Orders are dispatched to the delivery address provided at checkout.

Our logistics partner for shipments is CTT Correios de Portugal.

Estimated delivery times (after dispatch):

Portugal: 2–5 business days
Europe: 10–15 business days
Rest of the world: 15–25 business days

Please note that as our pieces are handmade and produced to order, a production time of approximately 1 week applies before dispatch, depending on the complexity of the piece and the current order queue. If your order is urgent (e.g. a gift or special occasion), please contact us at geral@mimoart.pt before placing your order.

Our delivery service does not include scheduled time slots. The courier will deliver without prior contact, so please ensure someone is available at the delivery address to receive the order.

Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to VAT, import duties, or other taxes specific to the destination country. These charges are the responsibility of the recipient and are payable upon delivery. MimoArt has no control over these fees and cannot predict their amount. We recommend checking with your local customs authority before placing an order.

Damaged Parcels

All items are shipped in secure packaging. If you notice any external damage to the parcel upon delivery, please report it to the courier immediately and note the damage on the delivery receipt. Also contact us at geral@mimoart.pt as soon as possible.

A delivery receipt signed without any noted damage is considered confirmation that the parcel arrived in perfect condition. If you discover damage to the product after opening the parcel, you must contact us within 24 hours of receiving the order at geral@mimoart.pt.

Missing Orders

If you have not received your order within 30 days of the payment date, please contact us at geral@mimoart.pt. After this period, MimoArt cannot be held responsible for lost shipments. Delivery is considered complete upon signature of the delivery receipt at the agreed address.

Returns & Exchanges

You may return or exchange product(s) within 30 days of receiving your order, provided that:

The product(s) have not been used;
The product(s) retain their original characteristics and intact labels;
The product(s) are complete — all items included in the original order must be returned.

To initiate a return or exchange, please email us at geral@mimoart.pt with the item(s) you wish to return and your order number.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of defective or non-conforming products (see below). Original shipping costs and any customs fees are non-refundable for returns made for reasons other than a justified defect or non-conformity.

Refunds

Once the returned product is received, MimoArt will inspect its condition and, where applicable, process a refund within 14 days for the amount paid for the item(s), with no additional charges to the customer.

Refunds will be issued to the original payment method. In the case of exchanges, a store credit voucher may be issued for the value of the returned item(s). Please note that any subsequent returns of items purchased with a voucher will also be refunded as a voucher. Vouchers are non-refundable and valid for 12 months.

Damaged or Used Returns

If returned items show signs of damage or use, MimoArt reserves the right to refuse the return and decline the refund.

Defective or Non-Conforming Products

In cases of defective or non-conforming products, MimoArt will arrange collection from an address of your choice. Please note that collections are only available from the original country of dispatch, excluding islands.

A Note on Handmade Pieces

As all MimoArt pieces are handmade, small variations in colour, texture, or the position of elements compared to product images are natural and expected. These differences are part of each piece's unique character and are not considered defects.